Refund policy

You have the right to cancel or return your order within 14 days for any reason.

To be eligible for a return, the item must be in the same condition as when you received it. It must be unworn or unused, with all original tags attached and in its original packaging.

The return shipping costs are the responsibility of the customer.

We reserve the right to refuse returns if the delivery incurs additional costs or requires collection from a courier's local branch.
We also reserve the right to reject unauthorized returns or returns that do not comply with all the conditions set out above.
In such cases, the goods will be returned to the sender at the original shipping address.

To start a return, click here, select your order and click "Cancel items" or "Return items".

If you have any questions about returns, feel free to contact us at any time at info@lotto-eyewear.com.

Damage and problems
Inspect your order upon receipt and contact us immediately if there are any defects or damages or if you have received the wrong item. This way, we can assess the problem and make sure to fix it.

Refunds
As soon as we have received and inspected your return, we will notify you to let you know if your refund has been approved. If approved, within 3 business days you will receive your refund automatically through your original payment method. It may take some time for the bank or credit card company to process and make the refund visible.

An amount of 4.90€ corresponding to shipping costs will be deducted from the total refund amount.